Prior to 1991, the New Zealand Police operated an emergency contact register, which recorded contact information for each business premise. This system relied on individual business owners contacting their local Police to update information. The information was manually recorded on a card system by Police staff and retrieved as and when required. This system rapidly grew and the information quickly became out of date due to business owners forgetting or neglecting to keep the information updated. As such, the card index system could not be relied upon for accuracy, when the need arose.
In September 1991, Alertus (formerly Keyholder Directories Ltd) were contracted by NZ Police to provide and maintain the emergency contact register system. The new system we provided negated the need for business owners to remember to update their details as Alertus became responsible to ensure the information was always updated and current. This system was provided to NZ Police at no cost, and a small subscription fee was charged to business on the emergency contact register which covered the cost of the service. This system operated successfully from 1991 until the present day providing this valuable service to over 10,000 business’ throughout New Zealand.
Alertus has now been further enhanced through the introduction of a web based service. This enables business owners to directly access their emergency contact information online and edit as and when required. Many additional features have been added which enable businesses to store more comprehensive information regarding their business, including unlimited listing of after hours contact keyholders, nominated services personnel, security services, dangerous goods, asset information and much more.
This emergency contact information service has been further enhanced to allow residential home owners and occupiers, to all store incident or emergency contact information. This information is accessible to the Emergency Services through our 0800 call centre, which will enable Police to also request asset serial number searches to identify property which has been located.
One of the many benefits of the new web based service means customers can access and update any of their emergency contact information, on a 24 hour basis, 7 days a week, from anywhere in the world.
Creating safer property and communities